Privacy Policy
Last Updated: 22 July 2026
OCEANlab is a brand operated by Dash Media Ltd ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal information and handling it responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or interact with OCEANlab.
Information We Collect
When you visit our website, place an order, or contact us, we may collect information including:
- Your name
- Contact details, including your email address, phone number, and shipping address
- Billing and payment information (processed securely through our payment providers)
- Order details and purchase history
- Information you provide when contacting us or subscribing to our updates
- Website usage information, such as pages visited and interactions with our website
How We Use Your Information
We collect and use your information to:
- Process and fulfil your orders
- Communicate with you about your purchases
- Provide customer support
- Send updates, product news, and marketing communications where you have chosen to receive them
- Improve our website, products, and customer experience
- Prevent fraud and maintain website security
Payment Information
We do not store your full payment card details. Payments are processed securely through trusted third-party payment providers, who handle your information in accordance with their own privacy policies and security standards.
Sharing Your Information
We only share your information when necessary to provide our services, including with:
- Payment providers to process transactions
- Shipping and courier partners to deliver your orders
- Website, analytics, and marketing service providers that help us operate our business
We do not sell, rent, or trade your personal information to third parties.
Overseas Data Storage
Some of the third-party services we use to run our website and business — including our e-commerce platform and website analytics providers — may store or process your personal information on servers located outside New Zealand.
Where this occurs, we take reasonable steps to ensure your information continues to be protected to a standard consistent with the New Zealand Privacy Act 2020.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help improve your browsing experience, understand how visitors use our website, and provide relevant content.
You can choose to disable cookies through your browser settings, although this may affect some website functionality.
Marketing Communications
If you choose to subscribe to OCEANlab updates, we may send you information about new products, surf stories, promotions, and brand news.
You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link included in our emails.
Protecting Your Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.
However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.
How Long We Keep Your Information
We keep your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including meeting our legal, accounting, and reporting requirements.
When your information is no longer needed, we securely delete or anonymise it.
Accessing and Updating Your Information
You have the right to request access to the personal information we hold about you and ask us to update or correct it if needed.
To make a request, please contact us using the details below. If you're not satisfied with how we've handled your request, you have the right to make a complaint to the Office of the Privacy Commissioner at www.privacy.org.nz.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, or legal requirements. Any updates will be posted on this page with the revised date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
OCEANlab (operated by Dash Media Ltd)
Email: hello@oceanlab.surf
Website: oceanlab.surf